PT Customer Service Representative
Waynesville Veterinary Hospital Waynesville Veterinary Hospital Waynesville, OH Waynesville, OH Part-time Part-time From $13 an hour From $13 an hour JOB DESCRIPTION Receptionist
Summary:
Meet and greet clients and their pets.
Coordinate and represent all facets of client services.
To serve as a good will ambassador for the hospital.
Job Requirements:
? Excellent client service skills.
? Excellent phone skills.
? Demonstrates a love of animals and a desire to promote animal health care.
? Computer skills preferred.
? Must be friendly, outgoing, people-oriented.
? Excellent communication skills.
? Ability to work in a team oriented environment.
? Well groomed, organized and detail oriented.
? Ability to take direction.
? Ability to handle money accurately and honestly.
? Must possess sound decision making skills and multi-task while working in an environment of stress.
? Demonstrates interest in learning and advancing one's knowledge of veterinary medicine, client service, etc.
? Ability to type 40 WPM.
Education and
Experience:
? High School Diploma.
? Must have experience working with the public, i.
e.
restaurant, retail or service business.
? Experience in a veterinary hospital or other doctor's office is a plus.
Responsibilities:
Greet clients - greet both owner and pet by name, using appropriate gender for pet(s).
Prepares check-in and inventory sheet for each appointment or service.
Informs appropriate technician of client arrival and puts check-in information in appropriate file.
Directs client into exam room if necessary, on occasion may need to weigh a pet.
Prepares invoices.
Collects and processes payments.
Types medical histories.
Answers phone.
Answers client questions when possible.
Sells Warren County dog licenses, completes necessary paperwork.
Schedules appointments.
Balances end of day by county money received, reconciling credit card payments, totaling checks.
Admits surgery and day patients.
Records accurate concise messages and phone numbers Conducts follow up communications with clients as directed by a doctor.
Records information, such as updates from clients and informs the appropriate doctor.
Confirms appointments by phone.
Prepares copies, out-going mail, and faxes as needed.
Provides clients with information, such as names of groomers, kennels, trainers, pet sitters, etc.
Files client paperwork.
Communicates with technicians when requesting prescription refills.
Maintains a clean and inviting environment in the waiting room.
Performs housekeeping activities as needed - sweeping, vacuuming, mopping, cleaning glass doors, stocking food, etc.
Performs additional actives as directed.
Additional duties as needed Job Type:
Part-time Pay:
From $13.
00 per hour Expected hours:
25 - 30 per week
Benefits:
401(k) 401(k) matching Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Summary:
Meet and greet clients and their pets.
Coordinate and represent all facets of client services.
To serve as a good will ambassador for the hospital.
Job Requirements:
? Excellent client service skills.
? Excellent phone skills.
? Demonstrates a love of animals and a desire to promote animal health care.
? Computer skills preferred.
? Must be friendly, outgoing, people-oriented.
? Excellent communication skills.
? Ability to work in a team oriented environment.
? Well groomed, organized and detail oriented.
? Ability to take direction.
? Ability to handle money accurately and honestly.
? Must possess sound decision making skills and multi-task while working in an environment of stress.
? Demonstrates interest in learning and advancing one's knowledge of veterinary medicine, client service, etc.
? Ability to type 40 WPM.
Education and
Experience:
? High School Diploma.
? Must have experience working with the public, i.
e.
restaurant, retail or service business.
? Experience in a veterinary hospital or other doctor's office is a plus.
Responsibilities:
Greet clients - greet both owner and pet by name, using appropriate gender for pet(s).
Prepares check-in and inventory sheet for each appointment or service.
Informs appropriate technician of client arrival and puts check-in information in appropriate file.
Directs client into exam room if necessary, on occasion may need to weigh a pet.
Prepares invoices.
Collects and processes payments.
Types medical histories.
Answers phone.
Answers client questions when possible.
Sells Warren County dog licenses, completes necessary paperwork.
Schedules appointments.
Balances end of day by county money received, reconciling credit card payments, totaling checks.
Admits surgery and day patients.
Records accurate concise messages and phone numbers Conducts follow up communications with clients as directed by a doctor.
Records information, such as updates from clients and informs the appropriate doctor.
Confirms appointments by phone.
Prepares copies, out-going mail, and faxes as needed.
Provides clients with information, such as names of groomers, kennels, trainers, pet sitters, etc.
Files client paperwork.
Communicates with technicians when requesting prescription refills.
Maintains a clean and inviting environment in the waiting room.
Performs housekeeping activities as needed - sweeping, vacuuming, mopping, cleaning glass doors, stocking food, etc.
Performs additional actives as directed.
Additional duties as needed Job Type:
Part-time Pay:
From $13.
00 per hour Expected hours:
25 - 30 per week
Benefits:
401(k) 401(k) matching Paid time off Shift:
Day shift Weekly day range:
Monday to Friday Weekends as needed Work setting:
In-person Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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